Extremely Pathetic Service From Samsung

<p>I checked my phone (Galaxy Note 5) in for screen repairs at Samsung Menlyn on the 29th of December 2019. I was told that my phone will be available in 4 to 5 days given the fact that I was never also given a loan phone.</p> <p>From the day I checked in the phone up until today, no one has ever communicated to me as to give me the progress of my repair.</p> <p>I have followed up with my own resources, whether it was going in, sending an email or calling in.</p> <p>I never expect this kind of incosiderate, terrible and pathetic service from Samsung.</p> <p>These gadgets come highly priced and turn up to be a mobile office for the user and if there was to be any service on the it must be done speeedily with the consideration of the user.</p> <p>I am now unable to operate when outside the office, (which is most of the time).</p> <p>One iportant thing about business is intergrity, and as far as this is corncern, I doubt if Samsung should be counted there. They themselves failed to deliver on their own given turn around time, and as if this is not enough, no one is communicating anything, moreso, the phone is still under warranty.</p> <p> </p> <p>Thank you for terrible service which puts your client nowhere in your map</p>