Extremely Disappointed with Samsung South Africa's Service

I am writing this review to express my extreme disappointment and frustration with Samsung South Africa. On Tuesday, 29th April, I placed an order for a Samsung Galaxy S23FE, which I needed urgently as a gift for someone leaving for France on the following Saturday.

The website clearly stated that the phone was eligible for next day delivery, which was the main reason I decided to proceed with the purchase. I paid R13000, expecting the phone to be delivered promptly. However, on Thursday, the order status was still showing as 'getting ready to ship'.

When I contacted Samsung, I was informed that the delivery would take between 3 and 7 days. I pointed out their next day delivery promise on the website, to which they initially denied offering such a service. After I showed them the evidence, they backtracked and claimed that next day delivery was only for people in Johannesburg.

I went through the terms and conditions and found no such stipulation. When I pointed this out, they backtracked again, stating that it was just an example and abruptly ended the chat.

Despite multiple calls and assurances that the phone would arrive on Friday, 3rd May, it never did. The tracking number they provided didn't work, and upon contacting CourierIT, I was informed that the phone hadn't even been picked up yet and would only arrive on Monday at the earliest.

In the end, I found the same phone from Vodacom for R500 cheaper and decided to cancel my order with Samsung. To add insult to injury, I was told that my refund of R13000 would take 2 to 3 weeks.

This entire experience has left me feeling extremely frustrated and disappointed. The lack of clear communication, false advertising, and poor customer service from Samsung South Africa is unacceptable. I expected better from such a well-known global brand.