Extremely Disappointed with Samsung Promotions

I purchased a Samsung Galaxy A55 from Incredible Connection in October 2024, and was told I needed to claim my free promotional gifts from Samsung. I submitted my claim and it was approved on 15/10/2024 (Order no. ***RNYW-R). On 23/10/2024 a waybill number with SkyNet was created and exactly 3 months later I have still not received the promised Buds.

I have been contacting Samsung Promotions, Samsung Tell Us, Twitter / X and SkyNet. I have held on the line at Samsung Promotions over 40 minutes sometimes , per call (and there have been MANY calls), I have emailed so many times! and after 3 months I still cannot get any joy from Samsung. They keep blaming SkyNet and SkyNet in turn keep blaming Samsung....leaving me, the consumer, frustrated, disappointed and not receiving the promised promotional items.

How are companies allowed to get away with this kind of false advertising with zero repercussions?

They keep "escalating" my query but we're nowhere 3 MONTHS later....

There has to be a way to protect the consumer against these false promotions advertised by these giant corporations!

Samsung should be embarrassed about how they conduct themselves.

If you're thinking of claiming a Samsung promotion, be prepared to wait indefinitely with no updates or support.

#Samsung # SamsungPromotions #Disappointed #NoCustomerService #FalsePromises