Extremely disappointed in Samsung

I am so disappointed in the brand Samsung. We bought a 15kg top loader July 2024 and since the first month we have been having issue with rust marks left on our clothing, dark colours looking worse coming out of the washing machine than when it went in. I have logged complaints and Samsung techs came to replace the same water sensor 4 times and the problem is still there. They replaced the stabilizer rods, the pc board and still our clothing comes out looking ugly. This is totally unacceptable that a brand new machine performs like this and Samsung refuses to replace or refund me. Instead they want to repair the machine with parts that turn out to be faulty or it leaves the issues still unresolved. I had Samsung in such high regard but these experiences have diminished all I had. I spoke to Vanessa Myathaza from escalations who informed me that Samsung will not replace with a working machine or a refund. If Samsung themselves cant fix their own product then it is faulty.

Highly disappointed