EXTREMELY DISAPPOINTED - BLACK FRIDAY S10 LITE CLAIM

EXTREMELY DISAPPOINTED - BLACK FRIDAY S10 LITE CLAIM

After reading all the reviews on how I'm not the only one been given the run around for their samsung s10 lite black friday claim - I'm beginning to feel like I got ****** by samsung.

I've been a samsung customer for the past decade. And when I saw their black friday promotion on the s25fe and receive an s10 lite tab with the purchase- i bought 2 of them thinking it is a good deal.

However, it's been more than 10 days now and I have not received any email confirmation from samsung on my claim. I'm just a little lucky that I screenshot both my end screens of my claims which gave me a reference number. But that too seems to be useless.

I emailed the promotions email address listed, and well to date no reply despite numerous follow up.

I've been trying to contact the promotions contact number on and off for the past 10 days.

The first time I got through and gave them my ref number they said it's successful and I must refer to the email they sent for my parcel tracking number as it'll be delivered in 7 to 14 days.

However, I did not receive an email. And they said they cannot resend it (???). So I don't know what to do.

Then when I managed to get through on another day, the agent told me to use the same ref number I screenshot to track my parcel on skynet.

But skynet picks it up as invalid. When I called skynet they advised me that the ref number is not a proper tracking number.

And guess what? They said I'm not the only customer to call them with a similar ref number. They have been getting a lot of worried customers trying to figure out the situation with their delivery.

After reading all the reviews regarding the same problem. I'm beginning to think that we've just gotten ****** by samsung!

@samsung can this be resolved or do we as your customers need to band together to put an end to this?

Please let me know - I'll await your attention on this matter.