EXTREMELY DISAPPOINTED

Having reached out to Samsung multiple times without receiving adequate feedback, updates, or responses, I find your customer service to be appalling. For a brand of Samsung's stature and reputation, this level of neglect is completely unexpected. Despite sending 3-4 emails requesting assistance, one person has escalted it 3 people called me which was absolutely useless nobody in management stepped in to address my concerns . There has been no explanation regarding why this situation occurred or what Samsung intends to do to rectify it. As a previously dedicated customer, I am extremely disappointed by this experience. Your failure to provide even basic communication has resulted in the loss of me as a customer. A company of Samsung's size and prominence should maintain higher standards of customer support. This experience falls drastically short of reasonable expectations for a global technology leader.