Extremely Bad Service Samsung

I bought a fridge a year ago. After the year the fridge started to bubble around the water dispenser. Samsung technician came out to inspect and requested a new door. Door arrived 2 weeks later. Technician installed new door and damaged my bottom door. The door that they replaced also had a flaw in it. At this point Samsung requested 2 new doors. Its been over a month and no one has gotten back to me. I called Samsung a week and a half ago and they advised they do not have any stock of the doors. Samsung advised that they were putting a request through for an exchange on my unit.

I called Samsung a few times and they do not have anything on the system about an exchange on my fridge. I've been transferred to many different departments and no one knows anything.

This is very unacceptable as ive been sitting with a damaged fridge and a leaking water dispenser for almost 2 months.