Extremely Bad Service Delivery from Samsung Technologies South Africa

Hello Peter

I would like to share my experience with Samsung Technologies South Africa . Last year July 2018 i reported my explored Samsung Note 4 that was connected together with my 48" Samsung TV that also went blank after the explosion. I called Samsung customer service for assistance after several calls they then requested me to send the pictures of exploted Device and both model and serial number of the Unit. Now Peter they send one of their Agent to inspect the damage which he then took my Note 4 device only for assessment and weeks later i was loaned Samsung S9+ device and was told that they taking it to laboratory for further investigations and until today the 11th February 2019 i haven't had any feedback for my Device and as for TV I am now asked by Samsung Service Center to pay R200 assessment fee and an estimated quotation of R2700 and something. I called Samsung Electronics on this issue again and they not taking any responsibility and never cared about my kid when all this happened. I am currently using this loaned frequently FREEZING DEVICE which I also made them aware as early as last year after i received the device for a week but still was referred to Samsung Service Center for another further assistance and was told to book device,December festive season without any other loan device. Peter i need your help to get both my device and Unit up and running as all this was as the result of explosive device and now and I've been told to pay to get my TV repaired and as for my Note 4 ...still, i haven't got any answers as to What's happening and i also asked them about the "smart swap" or model for model as i was loaned S9+ instead of Note device. When i asked them they said my Note 4 it's not at any current Note values for them to loan me Note . Peter your assistance will be highly appreciated as we currently don't have any TV and still struggling with their constantly FREEZING Samsung S9+ .Now Peter below i attached most of our social media link or conversations i had with Samsung Technologies . Please Peter i need your intervention as Samsung doesn't take some or most of their customers seriously ...please Peter assist me .

Thank you Tshiamo

https://mail.google.com/mail/mu/mp/446/#tl/Sent%20Mail