Extremely Bad Service by Samsung South Africa

This is regarding the so-called R500 voucher & earphones Samsung is advertising when upgrading/ buying any of the Samsung S10 products.

So I have ordered both the above products(earphones & cover), and tried following up with Samsung regarding delivery. Needless to say Samsung wouldn't assist in anyway to follow up with this. All they do is refer me to one of their useless courier companies that doesn't know what the hell they are doing.

One of the courier guys phoned me once to confirm delivery address, and I never heard from the guy again. Tried phoning him numerous times, just to be told by his friend that the delivery person forgot his phone, and he can't/won't help me.

Shame on you Samsung SA!!!!!

People, don't fall for this marketing strategy!