Extremely Bad Service

A service call was logged on the 14-11-2015 agent Nqabile *** call was cancelled due to agent error in booking. New call was never logged by agent. 30-11-2015 I phoned to follow up on what was going on I was informed by Happy that call was cancelled and new one was not logged. I logged two service calls *** and *** for oven and fridge. To date appliances have not been fixed and it has been a continious battle to get our problems resolved. First they had to try find service providers to help us as we were situated too far but this was not a problem when goods were purchased and delivered. The appliances are still under warranty. We also spoke to Samsung to enquire if the warranty on the second load of appliances could be extended as my father was diagnosed with cancer in March 2015 and construction had to be stopped due to health risks. My father passed away in November 2015. We will resume building now but the warranty expires May 2016 and I am petrefied that we experience the same problems with the appliances. the appliances are still in packaging sealed. Samsungs service has been nothing short of disgusting and I will not recommend to anyone.