Extremely Bad Service
I took my phone in for repairs on the 17th January 2018, I was then told that it would take 3 - 5 working days. No follow up email or call regarding progress, I called Samsung Smart Care, 4 time no response, I then called the Tyger Valley Store and was then told that my phone would be ready by Friday, 26th January 2018. No call and no follow up , I called this morning and now I get told that my phone will be back on Friday, 2nd Febuary 2018.
I have been with Samsung for a while now and this was the first time I needed to send a phone in for repairs, this has been worst customer service I have ever experienced.
Good day,
We have noted your concerns and your query has been escalated to our Voice of customer team under reference number: ***
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA
Good day,
We have noted your concerns and your query has been escalated to our Voice of customer team under reference number: ***
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA
Good day,
We have noted your concerns and your query has been escalated to our Voice of customer team under reference number: ***
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA
Good day,
We have noted your concerns and your query has been escalated to our Voice of customer team under reference number: ***
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA