EXTREMELY BAD SERVICE

Good day My phone was given in at the Constantia Kloof offices on the 28 September. The 3rd October i was informed that the phone was delivered at the branch. I went there on the 09th October and the staff informed me that the phone is lost Up until today i have not received any phone call form any manager to inform me that my phone is there It's more than two weeks and still sitting without a phone or a phone call. I have been phoning the call center on a daily basis and still no response or proper feedback

Is my phone going to be replaced with a new phone or will i bee paid out for the phone as i really do think that the staff at the Constantia offices is responsible for the lost of my phone