DC
Duncan C
1 reviews | Active since Jun 2020
05 Jan 2021, 11:21
Extremely bad product quality.
On the 15/10/2020, I called the Waterfront, Cape Town branch of Samsung regarding a specific charging cable I needed for my cellphone. They then proceeded to charge me R400 for a generic cable and told me that the quality was the same. Cable stopped working after 2 months, and after doing some research, I found that Takealot is advertising the same cable for R60. I feel disgusted and betrayed at this seeing as all I wanted was the best quality accessories for my phone. For years I've only purchased Samsung products and to be let down like this is upsetting. Definitely wouldn't recommend anyone to contact them or use them.
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Replies (2)
Samsung South Africa's replyOfficial
05 Jan 2021, 11:24Good Day Duncan,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Samsung South Africa's reply05 Jan 2021, 11:24
Official
Good Day Duncan,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Samsung South Africa's replyOfficial
05 Jan 2021, 13:54Your concerns have been duly noted
Our warranty is part of the agreement we have with you,we’ll need to inspect the item to determine what’s wrong with it.
The stores are independently owned and have different processes. Prices may differ across stores and may change from period to period
We apologize for the inconvenience and undue frustration, this has caused.
Thank you for your patience and understanding.
Our warranty is part of the agreement we have with you,we’ll need to inspect the item to determine what’s wrong with it.
The stores are independently owned and have different processes. Prices may differ across stores and may change from period to period
We apologize for the inconvenience and undue frustration, this has caused.
Thank you for your patience and understanding.
Kind Regards,
Samsung ZA
NM
Samsung South Africa's reply05 Jan 2021, 13:54
Official
Your concerns have been duly noted
Our warranty is part of the agreement we have with you,we’ll need to inspect the item to determine what’s wrong with it.
The stores are independently owned and have different processes. Prices may differ across stores and may change from period to period
We apologize for the inconvenience and undue frustration, this has caused.
Thank you for your patience and understanding.
Our warranty is part of the agreement we have with you,we’ll need to inspect the item to determine what’s wrong with it.
The stores are independently owned and have different processes. Prices may differ across stores and may change from period to period
We apologize for the inconvenience and undue frustration, this has caused.
Thank you for your patience and understanding.
Kind Regards,
Samsung ZA
NM