Extremely Bad Customer Care on Mobile Screen Repair

<p>So I send my Samsung mobile phone(S6) for screen repairs through Tyger Valley branch and I am promised that it will take 3 to 5 working days to repair. After 10 days I call them as I have not yet received anything from them. Then they say my warranty is expired which was not the case. Then I am told it will take another two days to fix. After 5 days no one has bothered to contact me.</p> <p>I call them and I am put on hold for more than 20 minutes. Then I decide to go to the branch and thay can't help me because the guys in J'burg are the ones responsible. Apparently I need to pay for the rear cover but no one bothered to send me the qoute.</p> <p>The branch sends e-mail to the J'burg guys and no one responds to the email. I keep calling and I am placed on hold. Now I am supposed to pay for something that I didn't receive the quote for. How will I know how much to pay and where to pay the money. I go back to the branch and another e-mail is sent. It's almost a month now and no one seems to care that I am their customer who is now suffering because of their dumb service. </p> <p>I am sure they will read this and laugh their lungs out that they managed to fix me, fixing me for what, that is what I don't understand.</p> <p> </p> <p>What a sad experience and I have to continue wasting my money and my time trying to follow up Lesego, Jason and Brandon, begging them to help me. </p>