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ntokozo D

1 reviews | Active since Jul 2017

12 Jul 2017, 16:24

******ion

<p>I sent my samsung note 5 in for repairs. Since my phone is under warranty i was told i would not pay any amount. After 5 weeks of waiting i decided to call the repair center ( SSS cellular) who informed me that i need to pay R2400 for a rear casing that is damaged. I have refused to pay for that and demanded my phone be returned to me. In reply they now demand i pay a quote rejection fee. The phone is still under warranty. I am not happy with the efforts of the repair company in ******ing money from unaware clients. Furthermore, im not happy with the way the samsung complaints services has handled my case.</p> <p>#BringBackMyPhone</p> <p> </p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply12 Jul 2017, 17:09
Official

This is to acknowledge receipt of your complaint.

Kindly note your query has been escalated to our Voice of customer team under reference number:***

A senior customer service executive will contact you with further advise on this matter.

Regards,
SamsungSA