DR
D R

1 reviews | Active since Mar 2013

26 Oct 2015, 10:54

Expensive product not working properly

I bought my Samsung S5 mini earlier this year, which means it is still under warranty. The touch screen was shutting down so I took it in for repairs. Repairs was done quick, but I obviously lost all my data (except the stuff on google). I have had the phone back for less than a month and it is doing it again. Do I keep on taking it in for repairs until the warranty runs out, and I am to pay for repairs? Also, I stay quite far away from the closest repair shop, which makes it impossible to go back and forth for repairs.

0
Replies (1)
Samsung South Africa
Samsung South Africa's reply26 Oct 2015, 16:58
Official
Hello Deee01,

We have noted your concerns.

Our Customer Services Executive will be in contact with you to discuss your concerns in detail.

We have escalated the matter and feedback will be provided to you soon.

Kind regards
Samsung SA