EXPENSIVE BUT NO REGARD FOR CUSTOMER SATISFACTION

<p>I have been a loyal customer for samsung, my porevious and current phones were with mtn and they are samsung phones, i bought my niece a samsung tablet and mother a samsung phone. I have not once used the samsung warranty for a screen crack or water damage with any of my phones. Im currently using a Samsung S6 EDGE PLUS and it fell by mistake from my car seat and hit the door and cracked, lcd is messed up. I took the phone to Samsung and was told the warranty only covers for the first year. I have had my phone for 1 year and 3 months and am still paying for it. How am i supposed to pay cash to fix this? Shouldnt the warranty be for as long as i have the contract with mtn? If not, can casdes be not looked at on an induvidual basis? i mean i have not used any of the warranties on both phones and its only 3 months that i am over to qualify for the free fix. I feel like i have just been stabbed in the back and its sad that the voice of customer consultant whom i spoke to did not even have the care to symphathise or take my matter further as i wished. I really love the samsung products but if this is how you treat your loyal customers then its sad to say that i will never be buying any other product again. Customer satisfaction is clearly nothing SAMSUNG cares about.</p>