cB
candy B

1 reviews | Active since Nov 2014

10 Feb 2015, 14:39

EXPECTED LIFETIME OF FRIDGE - 3 YEARS!!

I have a 3 year old Samsung fridge freezer, that developed a gas leak. One repair company quoted me R1750 to repair it. Samsung's authorised repair company have said it has been depreciated and can't be repaired, so they are writing it off - AND guess what, I need to BUY another Samsung fridge for R4500!<br> Sounds like a con to me. They won't repair it - when it CAN be repaired but rather trying to sell me a new one? You've got to be joking! Do they really think I am going to risk buying ANOTHER fridge - or ANYTHING from Samsung ever again? Obviously someone is trying to ****** money out of clients.<br> Where are the days when fridges would last 10 or more years? Or is that only applicable to Whirlpool & Defy? <br> So now I have a 3 year old metallic ornament standing in my kitchen. 3. Years. Old! <br> Shocking Samsung. <br> And as for you call centre/repair staff, perhaps you should let them know that when they say \I'll call you back' It usually means an actual call needs to be made. That's called 'good customer service'.<br> So disappointed in the "TOP SA BRAND\"" as rated by Sunday Times\"" Haha!<br> <br> <br> <br> """

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Replies (1)
Samsung South Africa
Samsung South Africa's reply10 Feb 2015, 16:08
Official
Hello candybubb,

We thank you for your comments.

We believe that one of our Customer Services Executive has been in contact with you and discussed your concerns in detail.

Please accept our sincere apologies for the overall inconvenience and frustration caused.

Kind regards
Samsung SA