Expect delays with Samsung service center!

I bought my 55" TV through takealot in November 2020 and its has mul****ions with the screen displaying a black shadow that has been gradually been getting worse. On 11 October 2021, I contacted the service center through live chat to report the matter and they advise it will be escalated and somebody will call me back. Nobody called me back and neither was the matter "escalated" I emailed ***, they havent even bothered to acknowledge or replay to the mail. I've called and a lady by the name of Nirosha even asked me to send my location pin via whatsapp as someone is coming. Nobody pitched! I had to call again today and she has no clue what i am talking about, I had to re-explain my matter and teh response was the technicians are waiting for spares.

What I have noticed is there not one single positive review about Samsung's customer service, so that's a given that the company lacks grossly with giving their customers with service, and secondly all reviews consist of waiting ridiculous amounts of times to have these so called technicians come out because they avoid replacing the unit and gain more time to have the TV out of warranty. They wont allow you to bring it to a repair center either because of that.

******* service and I am extremely disappointed is a world renowned brand behaving in this manner!