ZZ
Zaza Z
1 reviews | Active since Sept 2020
18 Mar 2022, 14:28
Exchange of samsung tv
I have been waiting for an exchange for my tv unit for more than 14 days now. Calls have have been made and an email sent but not exchange has been made. Sumsung is really disappointing with their service and I am pretty sure I will never purchase anything from them again.
How long do i have to wait for an exchange. Ref number *** phone number ***.
I am extreemly dissapointed.
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Samsung South Africa's replyOfficial
18 Mar 2022, 14:30Good day Zaza ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply18 Mar 2022, 14:30
Official
Good day Zaza ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM