BR
Brendan R
1 reviews | Active since May 2020
16 Dec 2020, 09:59
Exchange Flagship TV needed Urgently QA85Q950TSK
Where on earth is my replacement TV?????? Are you people on strike???? Is it on back order or something?????? QA85Q950TSK. Felicia did nothing regarding this matter. What is Linda doing about this???? I have been waiting a month now. How many more months to wait????
Helpful (0)
Replies (4)0
Replies (4)
Samsung South Africa's replyOfficial
16 Dec 2020, 10:06Good Morning Brendan ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Samsung South Africa's reply16 Dec 2020, 10:06
Official
Good Morning Brendan ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
BR
Brendan R's updateReviewer Update
16 Dec 2020, 11:44This has been escalated for a month!!! What more is there to escalate???
I am not interested in an automated response from NM whoever the hell you are!!! NM is meaningless!! I need to speak to your manager. You services are atrocious!!
When is my TV going to be exchanged????? I need it by Christmas.. Answer the question in detail, give me a date of delivery???
I am not interested in an automated response from NM whoever the hell you are!!! NM is meaningless!! I need to speak to your manager. You services are atrocious!!
When is my TV going to be exchanged????? I need it by Christmas.. Answer the question in detail, give me a date of delivery???
BR
Brendan R's update16 Dec 2020, 11:44
Reviewer Update
This has been escalated for a month!!! What more is there to escalate???
I am not interested in an automated response from NM whoever the hell you are!!! NM is meaningless!! I need to speak to your manager. You services are atrocious!!
When is my TV going to be exchanged????? I need it by Christmas.. Answer the question in detail, give me a date of delivery???
I am not interested in an automated response from NM whoever the hell you are!!! NM is meaningless!! I need to speak to your manager. You services are atrocious!!
When is my TV going to be exchanged????? I need it by Christmas.. Answer the question in detail, give me a date of delivery???
Samsung South Africa's replyOfficial
16 Dec 2020, 14:28Please wait for feedback. We will inform you once it has been resolved. ^NM
Samsung South Africa's reply16 Dec 2020, 14:28
Official
Please wait for feedback. We will inform you once it has been resolved. ^NM
BR
Brendan R's updateReviewer Update
16 Dec 2020, 15:13“Please wait for feedback.” How much longer must I wait?? When will this be?? It’s been a month already!!! That’s not good enough I need to speak to your head manager please. Head of Samsung. Please provide me with his/her contact details so I can resolve this matter. Clearly the people who are involved with this matter are doing nothing. If they were doing something the TV would be on my wall already.
BR
Brendan R's update16 Dec 2020, 15:13
Reviewer Update
“Please wait for feedback.” How much longer must I wait?? When will this be?? It’s been a month already!!! That’s not good enough I need to speak to your head manager please. Head of Samsung. Please provide me with his/her contact details so I can resolve this matter. Clearly the people who are involved with this matter are doing nothing. If they were doing something the TV would be on my wall already.