KM
Kabelo M
1 reviews | Active since Sept 2019
21 Apr 2022, 23:56
Exchange department is a dissimal failure!
Everyday, its a call that automatically hangs up after 35 min of your wasted airtime, every day they "escalate the matter e-mail", everyday they understand our frustration and say "sorry to hear that", everyday ke everyday!
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Replies (1)
Samsung South Africa's replyOfficial
22 Apr 2022, 07:58Good morning Kabelo,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^SS
Samsung South Africa's reply22 Apr 2022, 07:58
Official
Good morning Kabelo,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^SS