JB
Johan B
1 reviews | Active since Apr 2019
14 Apr 2021, 15:00
Exchange Department
Worst service I have ever experiencedis with the Samsung exchange department.I got my Exchange number *** .10 Feb 2021,and still waiting on my tv, Phoned samsung exchange dep. 7 timesin the past 2 weeks, where I even spoke to the so called Supervisor as well, and only promised to call me back!!!!!!!! Worst service ever!!!!!!!!!!!
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Replies (2)
Samsung South Africa's replyOfficial
14 Apr 2021, 15:01Good day Johan
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply14 Apr 2021, 15:01
Official
Good day Johan
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
JB
Johan B's updateReviewer Update
15 Apr 2021, 11:50And still no service from Samsung!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
JB
Johan B's update15 Apr 2021, 11:50
Reviewer Update
And still no service from Samsung!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!