Excellent service and replacing of handset

At 1h00 am on a Sunday morning in January, my Samsung Galaxy S4 exploded next to my bed. There was a loud bang as well as flames of about 30 cm high. We contacted Samsung, and had to email our photos of the exploded phone. The next day Sylvester phoned and asked when I'll be sending the mail (I haven't yet..). He followed up regularly to let us know the status and where in the process we are. A week later they delivered a brand new Samsung Galaxy S5 to my door. Excellent service Samsung! Thank you!