Excellent Customer service from agent Comfort, call center in Midrand

Dear Samsung

I would like to give acknowledgement and great THANKS to your customer service agent, COMFORT from your call center in Midrand. Comfort promptly contacted me in the time he said he would to assist me with a technical issue I was experiencing with my Samsung home theater system. He went through every trouble shooting method he possibly could with me until we found and resolved the fault. Not only did he do this with a happy heart but he was also so kind and patient with me. I was furious when I first started the call with him because in the past I've had terrible customer service from Samsung South Africa. I am a loyal client of Samsung and if I purchase any Samsung products after this it's only because of the excellent service Comfort has provided me this evening. The phone call started at around 7pm and even though it went past his knock off time, comfort was patient. He didn't rush the call just so he could go home and most importantly he helped me resolve my issue. I personally think that Comfort should be an example to other customer service agents on how they should carry out themselves when dealing with an angry client. Below I've attached the time of the sms with the email address I requested for. Comfort, again I sincerely thank you for your assistance and I'm sorry I kept you so long on that call. I wish you a prosperous, blessed and safe New Year.

Kind Regards Miss S Govender ‪