HB
Hassan B

1 reviews | Active since Sept 2011

30 Nov 2023, 15:43

Excellent Customer Service

Last Saturday I walked into Samsung Experience Store - Canal Walk & where I was met by an agent named Kenou who gave me the most WOW brilliant, Excellent customer service I have not seen in a long time & he made me laugh. That is half the job done. He's knowledge, on the phones was excellent & it made it easy for me to choose a phone. He went the extra mile & made sure I could pick up my device at another store as they did not have stock. He's all-round performance earns him a big Thank You from me. Thank You Kenou

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Replies (1)
Samsung South Africa
Samsung South Africa's reply30 Nov 2023, 15:47
Official
Good day Hassan 

Wow! We happy to hear that your visit at Samsung Experience Store - Canal Walk went smoothly. 

We will share your feedback with Kenou and the entire service team.

We greatly appreciate your feedback 

Kind Regards 
Samsung ZA 
^NM