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Fortune B
1 reviews | Active since May 2013
03 Dec 2020, 11:44
eVoucher not recieved
Issue of Month End August remains unresolved.
I have pre-ordered Note 20 Ultra and never received the eVoucher for R4000 to date called the customer care number multiple time and given multiple TAT’s 7 working days, that turned to 48 hours than 24 hours.
The latest excuse is that the marketing department is delaying and customer service doesn’t know when SMS will be sent all they can do is to send an email to advise them I called to enquire.
Sent an email to the "complaint" department and all the other emails i was given by the Samsung people.
No one bothered to attend to my query and consultants i speak to all tell me the same story of them sending an email escalation.
Helpful (0)
Replies (2)0
Replies (2)
Samsung South Africa's replyOfficial
03 Dec 2020, 12:39Good Day Fortune ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Samsung South Africa's reply03 Dec 2020, 12:39
Official
Good Day Fortune ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Samsung South Africa's replyOfficial
04 Dec 2020, 11:59 Good Day Fortune,
Your concerns have been duly noted
We apologize for the inconvenience and undue frustration, this has caused. Please note that we are no longer sending out voucher codes,but will be delivering the items.
Kindly send us a private message with your physical address or email to tellus @ samsung . com , to escalate for dispatch.
Kind Regards,
SamsungZA
NM
Your concerns have been duly noted
We apologize for the inconvenience and undue frustration, this has caused. Please note that we are no longer sending out voucher codes,but will be delivering the items.
Kindly send us a private message with your physical address or email to tellus @ samsung . com , to escalate for dispatch.
Kind Regards,
SamsungZA
NM
Samsung South Africa's reply04 Dec 2020, 11:59
Official
Good Day Fortune,
Your concerns have been duly noted
We apologize for the inconvenience and undue frustration, this has caused. Please note that we are no longer sending out voucher codes,but will be delivering the items.
Kindly send us a private message with your physical address or email to tellus @ samsung . com , to escalate for dispatch.
Kind Regards,
SamsungZA
NM
Your concerns have been duly noted
We apologize for the inconvenience and undue frustration, this has caused. Please note that we are no longer sending out voucher codes,but will be delivering the items.
Kindly send us a private message with your physical address or email to tellus @ samsung . com , to escalate for dispatch.
Kind Regards,
SamsungZA
NM