Even Hello Peter responses are slow.

Item: Samsung South Africa
Rating: 1
Author: Gerbrand S

4 Days and still no response.

https://www.hellopeter.com/samsung-south-africa/reviews/missing-out-on-pre-order-rewards-due-to-service-provider-dragging-their-feet-***

Helpful (0)

Replies (4)

Samsung South Africa's replyOfficial

20 Sept 2019, 11:18

Good day Gerbrand
Thank you for raising your query with us.
We have escalated your concerns and our Voice of Customer will be in contact with you to discuss the issues you have raised.
Kind regards,
The SamsungSA Team:^SS

Samsung South Africa's reply20 Sept 2019, 11:18

Official

Samsung South Africa's replyOfficial

20 Sept 2019, 12:55

Good day Gerbrand
Herewith your reference number:
***
SamsungSA:^LZ

Samsung South Africa's reply20 Sept 2019, 12:55

Official

Good day Gerbrand
Herewith your reference number:
***
SamsungSA:^LZ

Gerbrand S's updateReviewer Update

20 Sept 2019, 13:42

Thank you - what do I do with it ?

Gerbrand S's update20 Sept 2019, 13:42

Reviewer Update

Thank you - what do I do with it ?

Samsung South Africa's replyOfficial

20 Sept 2019, 13:45

This is the reference number used to track your query.

I'm escalating to the VOC department to treat your query as of high urgency.

Kind regards,The SamsungSA Team:^SS

Samsung South Africa's reply20 Sept 2019, 13:45

Official

This is the reference number used to track your query.

I'm escalating to the VOC department to treat your query as of high urgency.

Kind regards,The SamsungSA Team:^SS