HF
Halima F
1 reviews | Active since Mar 2009
23 Mar 2022, 10:06
Entrapment, Samsung not delivering
This is more a complaint than a review, I bought the Samsung Galaxy S21 FE on the 03rd Feb, to qualify for the free Tablet. On the 11th Feb I received confirmation my application was successful, and I would receive my Tablet in 4 to 5 working days. I called on the 28th Feb, after not receiving my Tablet. I was told it had been dispatched and the couriers would be contacting me for delivery. I have called again on the 07th, 09th,10th, 16th and 23rd March again all to no end. This is breach of contract and entrapment. I want my Tablet that I have rightfully earned through purchasing the S21 FE device.
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Replies (2)HF
Halima F's updateReviewer Update
23 Mar 2022, 10:29This query has been escalated three times by Boipelo of your Call center, please do not try and dupe me into believing it has been escalated. You are contractually bound to send me what I have bought from you. Your email to me dated 11th Feb to me says 4-5 days, which means you are liable to supply said product Post Haste. No where in the email does it say "subject to availability" or any clause of the sorts. As a consumer I feel you are in breach of the CPA and I will take this further if I do not receive a non automated response asap.
HF
Halima F's update23 Mar 2022, 10:29
Reviewer Update
This query has been escalated three times by Boipelo of your Call center, please do not try and dupe me into believing it has been escalated. You are contractually bound to send me what I have bought from you. Your email to me dated 11th Feb to me says 4-5 days, which means you are liable to supply said product Post Haste. No where in the email does it say "subject to availability" or any clause of the sorts. As a consumer I feel you are in breach of the CPA and I will take this further if I do not receive a non automated response asap.
HF
Halima F's updateReviewer Update
24 Mar 2022, 09:45I am sorry but this is not acceptable.
It is false advertising, entrapment and currently a detriment to me. I purchase the promotion so I can use the Tablet for work purposes. Samsung have consequently put me at a disadvantage. This is not sustainable.
How can you offer a promotion without adequately preparing for the consequences, or demand. additionally once you realize the popularity of the promotion you offered why did you not then change the delivery period or communicate with clients accordingly.
Again this will be taken further if I do not receive my Tablet Post Haste!!
It is false advertising, entrapment and currently a detriment to me. I purchase the promotion so I can use the Tablet for work purposes. Samsung have consequently put me at a disadvantage. This is not sustainable.
How can you offer a promotion without adequately preparing for the consequences, or demand. additionally once you realize the popularity of the promotion you offered why did you not then change the delivery period or communicate with clients accordingly.
Again this will be taken further if I do not receive my Tablet Post Haste!!
HF
Halima F's update24 Mar 2022, 09:45
Reviewer Update
I am sorry but this is not acceptable.
It is false advertising, entrapment and currently a detriment to me. I purchase the promotion so I can use the Tablet for work purposes. Samsung have consequently put me at a disadvantage. This is not sustainable.
How can you offer a promotion without adequately preparing for the consequences, or demand. additionally once you realize the popularity of the promotion you offered why did you not then change the delivery period or communicate with clients accordingly.
Again this will be taken further if I do not receive my Tablet Post Haste!!
It is false advertising, entrapment and currently a detriment to me. I purchase the promotion so I can use the Tablet for work purposes. Samsung have consequently put me at a disadvantage. This is not sustainable.
How can you offer a promotion without adequately preparing for the consequences, or demand. additionally once you realize the popularity of the promotion you offered why did you not then change the delivery period or communicate with clients accordingly.
Again this will be taken further if I do not receive my Tablet Post Haste!!