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Rungie R
1 reviews | Active since Feb 2025
03 Feb 2025, 10:08
Endless Frustration
The Service from Samsung is disgusting. Engineer came to my home on 24/1/2025 as there is too much condensation in my fridge. Same person came last year for the same issue. Was advised a Manager would call me with way forward. To date nobody called. I had to call Samsung for feedback multiple times. I was advised someone will call on 28th or 29th, no call from anyone to date. Called again now Manager Lerato Maisela advised no feedback from Service dept she has to log a new call as urgent & provided me with new reference number. Why must I the Customer do all the following up When it's the duty of the Staff to take Accountability. She advised someone will call me so i wait with breath
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Replies (5)
Samsung South Africa's replyOfficial
03 Feb 2025, 10:10 Good day Rungie,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply03 Feb 2025, 10:10
Official
Good day Rungie,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
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Rungie R's updateReviewer Update
03 Feb 2025, 11:32The Technician came to my home on 24th jan, I am awaiting for a call from a Manager since then. This s very frustrating
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Rungie R's update03 Feb 2025, 11:32
Reviewer Update
The Technician came to my home on 24th jan, I am awaiting for a call from a Manager since then. This s very frustrating
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Rungie R's updateReviewer Update
04 Feb 2025, 11:26I now received a sms with a new ref number & appointment date 5 Feb. I called the number from the sms, spoke to Nokuthula Monareng,advised her of the Sms & appointment. She advised my query has been escalated to the Voice of the customer dept , they busy with investigation. I asked her again what do I do with the appointment of 5th she advised I must wait for someone to call me as she has no answers. Why did Manager Lerati create a New Request when the request of 24 jan was not resolved?
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Rungie R's update04 Feb 2025, 11:26
Reviewer Update
I now received a sms with a new ref number & appointment date 5 Feb. I called the number from the sms, spoke to Nokuthula Monareng,advised her of the Sms & appointment. She advised my query has been escalated to the Voice of the customer dept , they busy with investigation. I asked her again what do I do with the appointment of 5th she advised I must wait for someone to call me as she has no answers. Why did Manager Lerati create a New Request when the request of 24 jan was not resolved?
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Rungie R's updateReviewer Update
05 Feb 2025, 10:44Can I please have urgent feedback. Thank u
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Rungie R's update05 Feb 2025, 10:44
Reviewer Update
Can I please have urgent feedback. Thank u
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Rungie R's updateReviewer Update
13 Feb 2025, 18:02From one service order no, I now have 7 . So this clearly shows what *********** Staff is in Samsung Employ. Each time I called U was advised they awaiting feedback from the service centre. So form 24th jan they are still awaiting, nobody is interested in doing their job to do a follow up. 5th Deb Steven Maapasha called me advised he was going 2 follow up with the service centre & will call me on 6th. He didn't call, I calked him on 10th advised still awaiting feedback, has been escalated. Asked him how much longer must I wait he said doesn't know n person dealing with this is on lunch. 12th Steven called me advised waiting feedback from service centre data log, escalated to regional manager. Today I received a call from engineer in dbn , wants to come to my house to leave some device in the fridge which will record something. He came left it in the fridge. Will come back on Monday to remove it. He also advised he he had provided his Report to his dept. Y the staff advised they awaiting report from 24th Jan is ridiculous. If anyone wants to purchase a Samsung appliance please think twice. Their Service is DISGUSTING
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Rungie R's update13 Feb 2025, 18:02
Reviewer Update
From one service order no, I now have 7 . So this clearly shows what *********** Staff is in Samsung Employ. Each time I called U was advised they awaiting feedback from the service centre. So form 24th jan they are still awaiting, nobody is interested in doing their job to do a follow up. 5th Deb Steven Maapasha called me advised he was going 2 follow up with the service centre & will call me on 6th. He didn't call, I calked him on 10th advised still awaiting feedback, has been escalated. Asked him how much longer must I wait he said doesn't know n person dealing with this is on lunch. 12th Steven called me advised waiting feedback from service centre data log, escalated to regional manager. Today I received a call from engineer in dbn , wants to come to my house to leave some device in the fridge which will record something. He came left it in the fridge. Will come back on Monday to remove it. He also advised he he had provided his Report to his dept. Y the staff advised they awaiting report from 24th Jan is ridiculous. If anyone wants to purchase a Samsung appliance please think twice. Their Service is DISGUSTING