End result of Samsung Phone issue

Just an update my complaints to Samsung went totally unanswered, so just to reiterate if you want a good product go to Samsung, if you want after sales service choose someone else. Also note that the Care plus service offered, is probably already covered by your all risks household insurance so is really not a benefit, I took a 2 year cover but the phone died after a year, so I lost a years worth of cover so really not at all helpful. End of story.