empty promises with regards to free samsung buds

I have just purchased the new samsung tab s 7 from the samsung store. i was promised a free set of samsung buds with this purchase. once the purchase was complete and samsung had recived my money i was informed that i had to apply to get these buds on the samsung members site. i have done this and got reference numbers with an email confirming my application for the samsung buds. however its been 20 days and have recived no further feedback with regards to when i will get my free ear phones. tipical of samsung to wait until they have your money and then stop all service to their ccustomer. the email said i will have an answer within 72 hours. i have phoned the samsung number several times and get no where, samsung cant even trace the reference that they have given me.