KH
Kayla H
1 reviews | Active since Nov 2016
18 Apr 2022, 19:19
Empty promises. Poor service!!!
If I could give this a ZERO rating I would!!! I upgraded to the Samsung S21 FE mainly for thr tablet that came with the deal.. This upgrade was done in February 2022 it is now April 2022 and I have received NOTHING!!!! I was told when I claimed the tablet that I would receive it in 5 to 7 working days and guess what.. ITS BEEN 2 months!! You try and phone Samsung promotions number which I have gotten through vodacom but still NOTHING!!! I HAVE WASTED SO MANY MINUTES trying to phone Samsung but nothing... I'm tired of the excuses I am!! How are we going to fix this ????????????
Helpful (0)
Replies (5)0
Replies (5)
Samsung South Africa's replyOfficial
18 Apr 2022, 19:29Good evening Kayla,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^SS
Samsung South Africa's reply18 Apr 2022, 19:29
Official
Good evening Kayla,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^SS
KH
Kayla H's updateReviewer Update
19 Apr 2022, 08:59Good day,
I will not be calling anyone at Samsung as I've wasted so many minutes trying to phone you guys and no one answers!!!
I will not be calling anyone at Samsung as I've wasted so many minutes trying to phone you guys and no one answers!!!
KH
Kayla H's update19 Apr 2022, 08:59
Reviewer Update
Good day,
I will not be calling anyone at Samsung as I've wasted so many minutes trying to phone you guys and no one answers!!!
I will not be calling anyone at Samsung as I've wasted so many minutes trying to phone you guys and no one answers!!!
KH
Kayla H's updateReviewer Update
20 Apr 2022, 11:07I have tried calling numerous times again.. Still not answering?????
Really this is the worse service ever
Really this is the worse service ever
KH
Kayla H's update20 Apr 2022, 11:07
Reviewer Update
I have tried calling numerous times again.. Still not answering?????
Really this is the worse service ever
Really this is the worse service ever
KH
Kayla H's updateReviewer Update
20 Apr 2022, 11:20Still no answer
KH
Kayla H's update20 Apr 2022, 11:20
Reviewer Update
Still no answer
KH
Kayla H's updateReviewer Update
21 Apr 2022, 11:14Still no answer.. Tried calling today..
Yesterday I spoke to the guy at vodacom who then called Samsung himself and he confirmed that they received stock Mid April..
I went on Facebook this morning and queried this then they tell me they are awaiting stock!!!!?????
Yesterday I spoke to the guy at vodacom who then called Samsung himself and he confirmed that they received stock Mid April..
I went on Facebook this morning and queried this then they tell me they are awaiting stock!!!!?????
KH
Kayla H's update21 Apr 2022, 11:14
Reviewer Update
Still no answer.. Tried calling today..
Yesterday I spoke to the guy at vodacom who then called Samsung himself and he confirmed that they received stock Mid April..
I went on Facebook this morning and queried this then they tell me they are awaiting stock!!!!?????
Yesterday I spoke to the guy at vodacom who then called Samsung himself and he confirmed that they received stock Mid April..
I went on Facebook this morning and queried this then they tell me they are awaiting stock!!!!?????