Empty Promises of Contacting me.

I recently upgraded to a Samsung Deal which included a Samsung Galaxy Phone and a DS 3 Lite tablet, <br> I had the tablet in my handbag to go and get a cover and somehow, something in my bag must have pushed against the screen and cracked it as I did not drop it or my handbag at all. Not a problem, as this was my own stupidity for putting it in my bag without a protective cover, However, twice now I have requested someone on the online feed to contact me to give me a quote and every time I immediately get a mail back saying someone from the Repairs Department will contact me shortly to assist and NOBODY EVER CONTACTS ME!!!! This is infuriating, Why the hell have this service if nobody bothers to respond. I Love Samsung Products and almost everything in my house is Samsung, but it is something small like this that can switch my mind into another brand. I simply want to have this crack repaired as my IPad is getting a bit heavy to always carry around and the Samsung Tablet is so lite.