Empty promises from Samsung

When the note 10 and note 10+ was relased thete was a limited time free gift in this case it was a galaxy fit. So I rushed to the store to buy the note 10 and on that same night I claimed my galaxy fit on the samsung store as I was instructed.. I recieved my confirmation email with a tracking nr and was advised I will be cintacted for delivery arrangements. So excited as I was I did follow ups weekly to find out why I am unable to track and every agent told me to wait 2-4 weeks and that they can however confirm that my order has been recieved and logged. Oky 4 weeks came and when I enquired about why I have not recieved anything and still can not track I was told that they can not track either since it has not yet been dispatched. So this was just anothet marketing strategy fir Samsung filled with empty promises to ensure that people actually buy the note 10.I am extremely dissapointed with Samsung and I want people to know before falling into the same trap.