Empty promises faulty Samsung phones *******

I booked my phone twice with Samsung repair centre. The phone was faulty from day 1. I phoned them about 20 times and emailed them multiple times. I reported them on hello peter. They finally came back to me and told me they lost my phone. The courier service lost it and they promised to deliver a new device within 48 hours. After more calls and emails Tshepo at samsung repair centre calls me and tells me they cant deliver the phone within 48 hours i have to wait 7 days because they can't supply me with a new device as promised. Yet again ampty promises. I have been sitting without a phone for 3 months and i have to pay every single month for a device that i don't have in my possession. I wasn't even offered a temporary phone. My advise stay away from Samsung they are *******. There phones are horrible. They don't care about there customers they will milk you dry and only offer empty promises. Samsung s9 plus