DN
Dayalan N
1 reviews | Active since Mar 2016
07 Mar 2022, 11:25
Empty promises !!
I contacted Samsung informing them I am wanting to redeem by galaxy tab with my Samsung S21FE phone. I informed the lady I went to the store on the 21.02.2022 and the store did not have stock of the phone. The lady tells me she cannot assist, I requested to speak to a manager and was told she is in a meeting, I then requested to speak to her senior and was told they in a meeting. I have not received a call from them since this morning. Absolutely pathetic service and I have been a loyal customer for a very long time now. They are ******** people into buying the items.
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Replies (4)
Samsung South Africa's replyOfficial
07 Mar 2022, 11:26Good morning Dayalan,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Samsung South Africa's reply07 Mar 2022, 11:26
Official
Good morning Dayalan,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Samsung South Africa's replyOfficial
07 Mar 2022, 11:27Good morning Dayalan,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply07 Mar 2022, 11:27
Official
Good morning Dayalan,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
DN
Dayalan N's updateReviewer Update
07 Mar 2022, 11:31Good day, these are false promises. No callback from a manager. I even informed the consultant I am lodging a social media complaint and she did not even care!!
DN
Dayalan N's update07 Mar 2022, 11:31
Reviewer Update
Good day, these are false promises. No callback from a manager. I even informed the consultant I am lodging a social media complaint and she did not even care!!
DN
Dayalan N's updateReviewer Update
07 Mar 2022, 12:13Disgusting Service from Vaughan Milton he have no customer service experience whatsoever and his working in the VOICE OF CUSTOMER!! Please I want this escalated to the directors or I will escalate the complaint directly to them!!!
DN
Dayalan N's update07 Mar 2022, 12:13
Reviewer Update
Disgusting Service from Vaughan Milton he have no customer service experience whatsoever and his working in the VOICE OF CUSTOMER!! Please I want this escalated to the directors or I will escalate the complaint directly to them!!!