1 reviews | Active since Feb 2017
Empty Promises & bad Customer Service
In December 2020, I took a cellphobe contract (Galaxy Note 20 Ultra) in 1 of MTN stores & I qualified for gift of a new Digital 32" HD TV. After sending Samsung all required information, I received confirmation of receipt ... after a month of not hearing from them,I then made a follow up & was asked to resend the info & all documentation required AGAIN, which I did & I have been waiting since. So I decided to make another follow up today & I was told to resend the info & documentation for the THIRD time now. I also got a R1000 voucher which was declined when I tried to use it online (as stipulated). I still have screenshot of all communications sent with ref numbers. Strangely, today I was not given any reference number....I was told they were going to use old ones, that really got me questioning their customer service.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM