Empty promises and still without a fridge Samsung

Mails to SAMSUNG approaching day 10: Another mail and the response will only be the same as before.....Samsung regret our experience? After 9 days of empty promises the only thing I am interested in, is to get their equipment out of our home and be refunded for the inconvenience, including the fridge.<br> <br> As I've mentioned in my previous mail, I am a cake decorator and a student at a baking college and today I had to throw everything away, because you could not keep your so called promise and the risk of food poisoning.<br> Everything worth more than R1000, take in consideration the time AND ingredients pend.<br> I am losing money every day and can't take on any orders at all, due to your empty promises. Potential income of +- R2000.00 per week down the drain.<br> <br> Samsung response: Thank-you for contacting Samsung Electronics. <br> Your reference number for your enquiry is: *** (3rd ref)<br> <br> With regards with your enquiry, could you please send us the job number and the name of the center the unit is booked with so that we can assist further as we did check if you had another reference number but the system does not pick up another reference number. We do apologize for the inconvenience.