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Talifhani M
1 reviews | Active since Feb 2017
10 Sept 2020, 13:44
Empty Promises
I ordered a Samsung S20+ via TelkomSA just few days after it's global launch (February) as a pre-order and it was to come with the ear plugs and indeed I received the device a bit late from Telkom and when I wanted to redeem for the ear plugs I could not do that and I am told the period to claim has passed.
The order of the device was done long before the period expired and when I ask Samsung they say TelkomSA is at fault and when I ask TelkomSA they refer me to Samsung no one wants to take blame. I mean I have proof of when I placed an order and I qualify for those ear plugs and I want them to fulfill the promise to their customers.
Either Samsung or Telkom has to give me my ear plugs.
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Talifhani M's updateReviewer Update
10 Sept 2020, 14:41I ordered my device in February i think the day after it's launch and when I received the device i was told I can't redeem as the period has closed, but it was not my fault for the lateness of the claim. People who ordered way after me were able to redeem, my ordered was done on the 17th/18th of February 2020 but I was told I cannot receive the earplugs when people who ordered after me got them.
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Talifhani M's update10 Sept 2020, 14:41
Reviewer Update
I ordered my device in February i think the day after it's launch and when I received the device i was told I can't redeem as the period has closed, but it was not my fault for the lateness of the claim. People who ordered way after me were able to redeem, my ordered was done on the 17th/18th of February 2020 but I was told I cannot receive the earplugs when people who ordered after me got them.