Empty promises

To whom this may concern <br> <br> My reference number is ***. <br> I have been on the phone for 3 weeks with samsung regarding my phone. <br> Thabo helped me<br> Every single time I've been promised by staff that they will call me back but this has not happened once. I've spent hundreds of rand and numerous hours on the phone. I stated explicity that i did not want a silver phone but rather a gold one like I originally had.<br> <br> I drove 300km from Beaufort west to George to collect my phone. When I arrived it was silver. I did not take the handset.<br> <br> On the phone again with samsung on Friday the 19th I was promised once again this would be sorted out and I would be contacted on Monday. I've heard absolutely nothing.<br> <br> I am so fed up! I've been a loyal samsung customer but highly considering moving to iphone. Pathetic unhelpful service. <br> <br> A very unhappy customer. <br> <br> Regards <br> Natalie klemm