empty promises

Samsung call centre gave me the wrong instructions. I drove 350km to pick up my new washing machine - which was the instruction from samsung. That was not possible because i did not bring my broken one in for an exchange. I was told numerous times that was not necessary to take my old machine in. I rep**** to the email twice sent from head office that I was unable to pick up my new machine and still no response. <br> I was told before hand someone will come and repair my machine - well I am still waiting a month later. <br> <br>