Empty Promise Promos

I recently pre-ordered (mid august) the Samsung Note 20 Ultra as my contract was due for an upgrade. I was told i would be contacted as soon as the phone was launched, i finalised the contract on the 21st of August, whereafter i tried to redeem my 4k e-voucher. The only reason i chose this phone was to receive the voucher, however up until today i still have not received anything. I have called the customer care line about 5 times, and i keep being deffered to a different agent or department. I was also advised to send an email to a specific department, however 2 days have now past and i still have not received any feedback. I have submitted all my documents on more than 1 occassion trying to redeem my voucher which is due to me. My collegue, who ordered the same phone, 2 days after me, has received his voucher and purchased his buds, yet I am still in the dark. Also, the agent i spoke to on one of these calls were half asleep, yawning over the phone while speaking to me. I understand the working from home, however the staff need to remember that they still need to be professional and assist as efficiently as possible.

And yes, we all get that there are large volumes of calls coming in, and i have been patient enough, but i dont think ignoring a customers request for so long is fair. All i want is my voucher, which is due to me, yet i am being ignored.

I am beyond annoyed and frustrated at this stage.