ELDER ABUSE BY SAMSUNG!!

Since my on the 14th April a technician came out to fix my elderly parents fridge a day after I lodged a complain on this forum, on Thursday 27th April 2021 the fridge stopped working again with the same fault, I called through to samsung on Thursday to lodge that the fault has reoccurd, and was promised that the complaint has been lodged as urgent, I called again on Friday and I was told again that someone will come out to assist, today is Wednesday and still we have had no one come and assess the fridge, in the interim groceries to the value of R2000. 00 has gone off, my parents are again sitting without a fridge and are living off take out on a pension, they are in distress as they have already paid over R4000 for the repairs and are still sitting without a fridge, had to throw food away, I need to use my airtime daily to call the customer centre of which you are placed on hold for long periods of time, I am at my ends! If the fridge did not cost R22000. 00 I would have just discarded it, but how do you discarded of a fridge that costs soo much? I myself would never buy and products from Samsung, my colleagues have also witnessed my disappointment and distress with Samsung and I will tell anyone that cares to listen to stay clear of anything that smells of Samsung my entire perception of a brand that I've held at such high regard has diminished. My parents opted to use the the Samsung care centre because of the Samsung name, and would not use anyone else to touch their fridge, HUGE MISTAKE!! THIS IS FINANCIAL AND EMOTIONAL ELDER ABUSE!