1 reviews | Active since Dec 2015
Efficient call center support
I bought a smart tv yesterday and only got to setting it up after work. I had some trouble setting it up so i went to the website for support and after battling for about 90 minutes on Samsung ZA's website I was in the mood to smash the tv and send it back to them. HOWEVER, when i called the call center this morning the person on the other side was very helpfull and within seconds handled my problems and melted away the intense hatred i was feeling last night. <br> <br> Thank you for the quick and efficient service.<br> <br> Tip: If you are experiencing problems with a device, call the call center, DO NOT GO TO THE WEBSITE FOR SUPPORT (it was not designed to actually support you, you cannot register your samsung account and it will drive you insane)!
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Samsung SA
Thank you for your encouraging message.
At Samsung our aim is to provide excellent customer service at all times and your feedback is an opportunity for us to measure our service.
We appreciate you taking time to comment on your experiences with us.
Kind Regards
Samsung SA
