*****ed by Samsung

<p>On Thursday, 30 March 2017, I went to Samsung customer centre in Constantia Park to have my phone repaired ( Because I noticed that my guarantee was almost at its end). The lady at the customer service desk said that my guarantee expired on 29/03/2017 because I bought the phone on 30/03/2015. I argued according to agreement I understand that it would only expire on 30/03/2017. She advised me that if I leave my phone with Samsung repair centre that I will have to pay for repairs and that should call samsung customer care. I called from the service centre spoke to " Yvonne ". She tried to conviced that my guarantee has expired on 29/03/2017. After a lenghty discussion she ensured me that she elavate this issue to management level. At this point nobody could make a decision whether I should book the phone in or not. On walking around the centre I read a notice that you pay R200 if you do not accept their quote. I decided not to leave my phone as nobody could advise me. On Friday 31/03/2017 SHAUN calls me cause of prayertime I missed his call, he leaves a voicemail saying that I would have to pay for repairs. I called back and could not get hold of SHAUN on ********** 700. On Monday 03 April 2017 LINDA called me and said that if I left my phone at Samsung on 30/03/2017, it would have been repaired under guarantee. I explained to her that nobody in their service department could make a decision on whether I must leave phone or whether I will be charged or not. I feel what these people have done is immoral and their customer service is non existant. Is this a global company customer service policy to have no HONOR or no MORALITY. Samsung you SUCK! </p>