JVDM
JANET VAN DER MERWE
1 reviews | Active since Jan 2010
01 Sept 2021, 14:08
EARPHONE"S AGAIN NOT DELIVERED OR RESOLVED AS PROMISED
After my previous post on Hello Peter, Samsung comitted to resolving my issue about my earbuds never being delivered. They then said that i need to now produce proof of payment for a phone that was purchased 20 months ago
Despite the fact that i sumbitted this 18 months ago, the earphones requests was accepted and a CITD number was issued to me
Now they cannot help because of paperwork which they lost, and a request they cannot forful.
They call centre agent who called me was terrible and un - helpful! i really dont know why in all of the 55 phone called and over 100 emails thus was never asked, now all of a sudden this paper work is needed!
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Replies (2)
Samsung South Africa's replyOfficial
01 Sept 2021, 14:10Good day Janet ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Samsung South Africa's reply01 Sept 2021, 14:10
Official
Good day Janet ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
JVDM
JANET VAN DER MERWE's updateReviewer Update
07 Sept 2021, 12:56were you able to deliver my free ear buds which i have a mail you confirmed you wil?
no, so basically your stepping back? dont worry i will make a new review each day, untill you acknowledge that you owe my my ear buds, i will not be ****med by you or anyone else, you comitted to something and didnt follow through! SERVICE IS PATHETHIC
no, so basically your stepping back? dont worry i will make a new review each day, untill you acknowledge that you owe my my ear buds, i will not be ****med by you or anyone else, you comitted to something and didnt follow through! SERVICE IS PATHETHIC
JVDM
JANET VAN DER MERWE's update07 Sept 2021, 12:56
Reviewer Update
were you able to deliver my free ear buds which i have a mail you confirmed you wil?
no, so basically your stepping back? dont worry i will make a new review each day, untill you acknowledge that you owe my my ear buds, i will not be ****med by you or anyone else, you comitted to something and didnt follow through! SERVICE IS PATHETHIC
no, so basically your stepping back? dont worry i will make a new review each day, untill you acknowledge that you owe my my ear buds, i will not be ****med by you or anyone else, you comitted to something and didnt follow through! SERVICE IS PATHETHIC