JS
Joseph S
1 reviews | Active since May 2025
18 Mar 2026, 22:48
Earbuds not delivered
I am so disappointed. I took 2 A56 phones kn Contract that come with earbuds. Only 1 pair was delivered and the second 1 was said to be delivered the following week. 3 weeks later still no earbuds, no communication whatsoever. I have tried calling the Samsung consultant that assisted with the claim, she is not responding to my calls or Texts. I need assistance.
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Samsung South Africa's replyOfficial
18 Mar 2026, 23:19Good day Joseph
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^;NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^;NM
Samsung South Africa's reply18 Mar 2026, 23:19
Official
Good day Joseph
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^;NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^;NM