1 reviews | Active since Apr 2021
Earbud promotion failure
The saga continues:
After having lodged my claim for the Samsung buds on 8 March I finally received them on 21 April, a month and a half later versus the 14 working day promise.
But guess what - they sent me pink earbuds when my S21 phone is black!
- I contact the call centre last week and spoke to Nomsa who promised to get back to me in 48hrs which she didn't - I tried to call her today, 96 hours later, but after waiting 10 minutes to get hold of her the call centre agent said he would get Nomsa to call me. I'm not holding my breath.
- This is an exasperating process, I have much better things to do with my time but this kind of service is ridiculous and needs to be corrected. Samsung is a well resourced organisation and should be doing better.
Samsung customer care please step in here and help expedite this process.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM