Ear buds

I am honestly lost for words at the service I have received. Its been almost 2 years and I still have not received my ears buds. I got my phone last year in March and to date no ear buds. I have spoken to 5 different people all giving me different excuses and promises. I have contacted every department at Samsung and no one cares at this point i am just being ignored. I should have known this was a **** when they advised you had to claim it online instead of just giving it to you at the store when you got your phone,if I had known this I would never of bought this phone. I have an email thread from last year March to date of just going back and forth.. like I said no words to even express how bad this service has been its really so sad and disappointing that we trust such a service provider.